Over the last week or so (middle/end of March), a serious bug has appeared in memoQ 2014 (build 71) and R2 (build 58) that has been causing many users headaches, it seems (including me). It stops you from exporting your translation back to the original .docx file format – you get a puzzling error message like this:
Die Sequenz enthält kein übereinstimmendes Element.
bei MemoQ.Project.TranslationDocImportExport.LocalExportController.<DoJob>b__12(ExportUnitBase eu)
[The equivalent English version is this, apparently:
Sequence contains no matching element
at MemoQ.Project.TranslationDocImportExport.LocalExportController.<DoJob>b__12(ExportUnitBase eu)]
... and can't get your translation out of memoQ! There is a simple way of dealing with the issue, however – if you happen to know how.
First of all, don't panic, as your translation is safe and sound inside memoQ; nothing has been lost. One way of getting your translation back into the original file format (only Word files are affected) is to re-import the source file, pre-translate it – in which case everything will be inserted automatically if the segmenting has been done the same way – and then simply export the file as usual. Voilà! And it's all done in a matter of minutes.
So why does this work if the export didn't work before? Well, it's because your original translation will have contained comments, apparently. (Comments can be inserted deliberately, but they are also added by memoQ by default if you happen to mark a word or phrase to highlight it and return to it later.)
To get things working smoothly again until the bug has been fixed (which will probably be the case shortly in the next build), change the settings to export .docx files without any comments:
- go to 'Options' in R2 (use the icon in the top menu bar)(or go to 'Tools' > 'Options' in memoQ 2014) and select the 'Miscellaneous' category.
There are five options in the middle that you can set to define which type of comment you want to export (e.g. 'Export information-level comments to final file'):
- uncheck all of them, click on 'OK' to save the setting and then try to export your documents again. It ought to work now.
Thanks to Technical Support at Kilgray for this advice, which I am passing on here to spread the word faster. (Once the bug has been fixed, you will need to go back to these settings and tick them again to re-activate them if you want comments to be exported, otherwise they won't.)
Last but not least, despite all the enhancements that Kilgray's developers keep on adding to memoQ, which, like any piece of user software, is a work in progress, it's always worth remembering you can re-install a previous, stable build of memoQ and work with that until the major bugs in the latest build have been rectified. Just double-click on the installation file and it will get installed 'on top of' the current installation. That will also save you a few headaches.
It's a wise idea to keep the last few builds on your computer for this reason rather than deleting them soon after installing them – that way, you will always be able to access them, no matter where you are and what your internet access is like (sometimes it can be poor or even non-existent, especially if you're travelling somewhere and trying to work at the same time). Alternatively, you can just ask Kilgray's Support team for a particular build and they will send it to you.
Hope these pointers prove helpful.
E-mail Kilgray's Technical Support team at support [@] kilgray [dot] com
The thread about this particular issue on the memoQ user group at Yahoo! Groups, where memoQ users can discuss issues they are having with memoQ and sometimes resolve them with each other's help (you will need to have a Yahoo! account to be able to access this).